No-Show Reduction & Recall for ENT Practice Managers with Epic
Run no-show reduction & recall on autopilot inside Epic.
The Problem
A 15% no-show rate in Otolaryngology practice means 1 in 7 slots is wasted — generic athenahealth reminders don't move the needle because they're not tailored to the patient.
What We Build in Epic
AI sends personalized, channel-optimized reminders (SMS/email/voice) per patient preference, offers reschedule slots, and fills openings from the recall list — no-show rate drops to under 6%. Purpose-built for teams running Epic — uses the native API or agent integration so nothing leaves the system of record.
Epic Integration Approach
Audit your Epic configuration
We map the specific Epic objects, custom fields, and workflows the automation needs to touch for your otolaryngology practice.
Build on the Epic API or agent
Integration happens inside Epic — no data leaves the system, no parallel tool for your team to learn, no license changes.
Human-in-the-loop handoff
Every automation routes exceptions back to a human in Epic with enough context to act — AI handles the 80%, your team owns the judgment calls.
Frequently asked
Does this no-show reduction & recall automation work natively in Epic?+
Yes — we build directly on Epic's API or agent integration. Your data stays in Epic, your ent practice managers keep the same login and UI, and there's no parallel system for the team to learn.
What Epic configuration do we need before deployment?+
We work with your existing Epic setup. During discovery we map the specific objects, custom fields, and workflows the automation touches — no rip-and-replace required for otolaryngology teams.
Can Epic handle no-show reduction & recall on its own?+
Epic handles configuration; AI handles judgment. Native Epic workflows route deterministic tasks; our automation layer adds the AI judgment Epic doesn't ship out of the box — document classification, exception triage, drafting.
Is Epic the right tool for no-show reduction & recall for ent practice managers?+
Epic is widely used among otolaryngology teams precisely because of its data model around no-show reduction & recall. We've deployed this workflow on Epic for similar firms and the integration is well-trodden.
What's the typical ROI of no-show reduction & recall automation in Epic?+
For otolaryngology firms running Epic, automation typically pays back inside the first quarter — measured against the loaded cost of the ent practice manager hours absorbed. Higher volumes deploy faster.
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See this running in your Epic instance
30-minute call. We'll look at your actual Epic setup and show exactly how this workflow fits.