Patient Recall & Gap Closure for Ambulatory Surgery Center Administrators with Change Healthcare
Run patient recall & gap closure on autopilot inside Change Healthcare.
The Problem
Overdue patients for ASC Operations follow-ups and preventive care fall off HST Pathways work lists — and each lost patient is a lifetime-value problem, not just a missed visit.
What We Build in Change Healthcare
AI identifies overdue patients, sends personalized multi-channel recall, fills open slots from the recall pool, and reports reactivation rate — panel retention climbs measurably. Purpose-built for teams running Change Healthcare — uses the native API or agent integration so nothing leaves the system of record.
Change Healthcare Integration Approach
Audit your Change Healthcare configuration
We map the specific Change Healthcare objects, custom fields, and workflows the automation needs to touch for your asc operations practice.
Build on the Change Healthcare API or agent
Integration happens inside Change Healthcare — no data leaves the system, no parallel tool for your team to learn, no license changes.
Human-in-the-loop handoff
Every automation routes exceptions back to a human in Change Healthcare with enough context to act — AI handles the 80%, your team owns the judgment calls.
Frequently asked
Does this patient recall & gap closure automation work natively in Change Healthcare?+
Yes — we build directly on Change Healthcare's API or agent integration. Your data stays in Change Healthcare, your ambulatory surgery center administrators keep the same login and UI, and there's no parallel system for the team to learn.
What Change Healthcare configuration do we need before deployment?+
We work with your existing Change Healthcare setup. During discovery we map the specific objects, custom fields, and workflows the automation touches — no rip-and-replace required for asc operations teams.
Can Change Healthcare handle patient recall & gap closure on its own?+
Change Healthcare handles configuration; AI handles judgment. Native Change Healthcare workflows route deterministic tasks; our automation layer adds the AI judgment Change Healthcare doesn't ship out of the box — document classification, exception triage, drafting.
Is Change Healthcare the right tool for patient recall & gap closure for ambulatory surgery center administrators?+
Change Healthcare is widely used among asc operations teams precisely because of its data model around patient recall & gap closure. We've deployed this workflow on Change Healthcare for similar firms and the integration is well-trodden.
What's the typical ROI of patient recall & gap closure automation in Change Healthcare?+
For asc operations firms running Change Healthcare, automation typically pays back inside the first quarter — measured against the loaded cost of the ambulatory surgery center administrator hours absorbed. Higher volumes deploy faster.
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See this running in your Change Healthcare instance
30-minute call. We'll look at your actual Change Healthcare setup and show exactly how this workflow fits.