# Rx Refill Request Processing for Therapy Practice Managers with SimplePractice

> AI classifies each refill request against protocol, auto-approves routine refills with provider sign-off, and escalates anything requiring clinical judgment — nurse hours return to clinical work. Purpose-built for teams running SimplePractice — uses the native API or agent integration so nothing leaves the system of record.

- **Tool:** [SimplePractice](https://calish.com/workflows/tool/simplepractice/)
- **Role:** [Therapy Practice Manager](https://calish.com/workflows/for/therapy-practice-manager/)
- **Specialty:** Mental Health
- **Category:** Communication & Outreach
- **Canonical URL:** https://calish.com/workflows/with/rx-refill-request-processing-for-therapy-practice-manager-with-simplepractice/

## The Problem

Refill requests flood the Mental Health practice through SimplePractice, pharmacies, and patient calls — nurses triage them between clinical work and slip up under volume.

## What We Build in SimplePractice

AI classifies each refill request against protocol, auto-approves routine refills with provider sign-off, and escalates anything requiring clinical judgment — nurse hours return to clinical work. Purpose-built for teams running SimplePractice — uses the native API or agent integration so nothing leaves the system of record.

## SimplePractice Integration Approach

1. **Audit your SimplePractice configuration.** We map the specific SimplePractice objects, custom fields, and workflows the automation needs to touch for your mental health practice.
2. **Build on the SimplePractice API or agent.** Integration happens inside SimplePractice — no data leaves the system, no parallel tool for your team to learn, no license changes.
3. **Human-in-the-loop handoff.** Every automation routes exceptions back to a human in SimplePractice with full context — AI handles the 80%, your team owns the judgment calls.

## About This Workflow

- [Rx Refill Request Processing for Therapy Practice Managers](https://calish.com/workflows/rx-refill-request-processing-for-therapy-practice-manager/)
- AI classifies each refill request against protocol, auto-approves routine refills with provider sign-off, and escalates anything requiring clinical judgment — nurse hours return to clinical work.

## Other SimplePractice Automations

- [Surgical Case Scheduling for Psychiatry Practice Managers](https://calish.com/workflows/with/surgical-case-scheduling-for-psychiatry-practice-manager-with-simplepractice/)
- [Patient Recall & Gap Closure for Psychiatry Practice Managers](https://calish.com/workflows/with/patient-recall-and-gap-closure-for-psychiatry-practice-manager-with-simplepractice/)
- [Telehealth Visit Follow-up for Psychiatry Practice Managers](https://calish.com/workflows/with/telehealth-visit-follow-up-for-psychiatry-practice-manager-with-simplepractice/)
- [Provider Credentialing & Payer Enrollment for Psychiatry Practice Managers](https://calish.com/workflows/with/provider-credentialing-and-payer-enrollment-for-psychiatry-practice-manager-with-simplepractice/)
- [Patient Experience Feedback Loop for Psychiatry Practice Managers](https://calish.com/workflows/with/patient-experience-feedback-loop-for-psychiatry-practice-manager-with-simplepractice/)
- [Daily Denial Worklist Triage for Psychiatry Practice Managers](https://calish.com/workflows/with/daily-denial-worklist-triage-for-psychiatry-practice-manager-with-simplepractice/)
- [Controlled Substance & PDMP Compliance for Psychiatry Practice Managers](https://calish.com/workflows/with/controlled-substance-and-pdmp-compliance-for-psychiatry-practice-manager-with-simplepractice/)
- [Infusion Chair & Drug Scheduling for Psychiatry Practice Managers](https://calish.com/workflows/with/infusion-chair-and-drug-scheduling-for-psychiatry-practice-manager-with-simplepractice/)

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