# Specialty Referral Intake for Veterinary Specialty Hospital Managers with Instinct

> AI ingests referral via secure portal, requests missing records from primary, triages urgency, and books the appointment in IDEXX Cornerstone — referral-to-visit time drops, primary vets refer more. Purpose-built for teams running Instinct — uses the native API or agent integration so nothing leaves the system of record.

- **Tool:** [Instinct](https://calish.com/workflows/tool/instinct/)
- **Role:** [Veterinary Specialty Hospital Manager](https://calish.com/workflows/for/veterinary-specialty-hospital-manager/)
- **Specialty:** Specialty & Referral Veterinary Care
- **Category:** Operations & Workflow
- **Canonical URL:** https://calish.com/workflows/with/specialty-referral-intake-for-veterinary-specialty-hospital-manager-with-instinct/

## The Problem

Specialty & Referral Veterinary Care referrals from primary vets in IDEXX Cornerstone arrive incomplete — missing records, no triage info — and the front desk chases referring vets while patients wait.

## What We Build in Instinct

AI ingests referral via secure portal, requests missing records from primary, triages urgency, and books the appointment in IDEXX Cornerstone — referral-to-visit time drops, primary vets refer more. Purpose-built for teams running Instinct — uses the native API or agent integration so nothing leaves the system of record.

## Instinct Integration Approach

1. **Audit your Instinct configuration.** We map the specific Instinct objects, custom fields, and workflows the automation needs to touch for your specialty & referral veterinary care practice.
2. **Build on the Instinct API or agent.** Integration happens inside Instinct — no data leaves the system, no parallel tool for your team to learn, no license changes.
3. **Human-in-the-loop handoff.** Every automation routes exceptions back to a human in Instinct with full context — AI handles the 80%, your team owns the judgment calls.

## About This Workflow

- [Specialty Referral Intake for Veterinary Specialty Hospital Managers](https://calish.com/workflows/specialty-referral-intake-for-veterinary-specialty-hospital-manager/)
- AI ingests referral via secure portal, requests missing records from primary, triages urgency, and books the appointment in IDEXX Cornerstone — referral-to-visit time drops, primary vets refer more.

## Other Instinct Automations

- [Treatment Estimate & Owner Communication for Veterinary Specialty Hospital Managers](https://calish.com/workflows/with/treatment-estimate-and-owner-communication-for-veterinary-specialty-hospital-manager-with-instinct/)
- [Discharge Instructions & Follow-up for Veterinary Specialty Hospital Managers](https://calish.com/workflows/with/discharge-instructions-and-follow-up-for-veterinary-specialty-hospital-manager-with-instinct/)
- [State Compliance & Cremation Authorization for Veterinary Specialty Hospital Managers](https://calish.com/workflows/with/state-compliance-and-cremation-authorization-for-veterinary-specialty-hospital-manager-with-instinct/)
- [Load Sourcing & Coverage for Veterinary Specialty Hospital Managers](https://calish.com/workflows/with/load-sourcing-and-coverage-for-veterinary-specialty-hospital-manager-with-instinct/)
- [Carrier Onboarding & Compliance for Veterinary Specialty Hospital Managers](https://calish.com/workflows/with/carrier-onboarding-and-compliance-for-veterinary-specialty-hospital-manager-with-instinct/)
- [Shipment Track & Trace for Veterinary Specialty Hospital Managers](https://calish.com/workflows/with/shipment-track-and-trace-for-veterinary-specialty-hospital-manager-with-instinct/)

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