Patient Experience Feedback Loop for Cardiology Practice Managers with athenahealth
The Problem
Cardiology practices learn about bad experiences from Google reviews instead of closed-loop feedback — reputation damage compounds before the practice can intervene.
What We Build in athenahealth
AI sends post-visit surveys, flags detractors for same-day outreach, and routes promoters to review sites — reputation and clinical quality move in the same direction. Purpose-built for teams running athenahealth — uses the native API or agent integration so nothing leaves the system of record.
athenahealth Integration Approach
Audit your athenahealth configuration
We map the specific athenahealth objects, custom fields, and workflows the automation needs to touch for your cardiology practice.
Build on the athenahealth API or agent
Integration happens inside athenahealth — no data leaves the system, no parallel tool for your team to learn, no license changes.
Human-in-the-loop handoff
Every automation routes exceptions back to a human in athenahealth with enough context to act — AI handles the 80%, your team owns the judgment calls.
See this running in your athenahealth instance
30-minute call. We'll look at your actual athenahealth setup and show exactly how this workflow fits.