Patient Experience Feedback Loop for Oncology Practice Managers with Epic Beacon
The Problem
Medical Oncology practices learn about bad experiences from Google reviews instead of closed-loop feedback — reputation damage compounds before the practice can intervene.
What We Build in Epic Beacon
AI sends post-visit surveys, flags detractors for same-day outreach, and routes promoters to review sites — reputation and clinical quality move in the same direction. Purpose-built for teams running Epic Beacon — uses the native API or agent integration so nothing leaves the system of record.
Epic Beacon Integration Approach
Audit your Epic Beacon configuration
We map the specific Epic Beacon objects, custom fields, and workflows the automation needs to touch for your medical oncology practice.
Build on the Epic Beacon API or agent
Integration happens inside Epic Beacon — no data leaves the system, no parallel tool for your team to learn, no license changes.
Human-in-the-loop handoff
Every automation routes exceptions back to a human in Epic Beacon with enough context to act — AI handles the 80%, your team owns the judgment calls.
See this running in your Epic Beacon instance
30-minute call. We'll look at your actual Epic Beacon setup and show exactly how this workflow fits.