Rx Refill Request Processing for Ambulatory Surgery Center Administrators with HST Pathways
The Problem
Refill requests flood the ASC Operations practice through HST Pathways, pharmacies, and patient calls — nurses triage them between clinical work and slip up under volume.
What We Build in HST Pathways
AI classifies each refill request against protocol, auto-approves routine refills with provider sign-off, and escalates anything requiring clinical judgment — nurse hours return to clinical work. Purpose-built for teams running HST Pathways — uses the native API or agent integration so nothing leaves the system of record.
HST Pathways Integration Approach
Audit your HST Pathways configuration
We map the specific HST Pathways objects, custom fields, and workflows the automation needs to touch for your asc operations practice.
Build on the HST Pathways API or agent
Integration happens inside HST Pathways — no data leaves the system, no parallel tool for your team to learn, no license changes.
Human-in-the-loop handoff
Every automation routes exceptions back to a human in HST Pathways with enough context to act — AI handles the 80%, your team owns the judgment calls.
See this running in your HST Pathways instance
30-minute call. We'll look at your actual HST Pathways setup and show exactly how this workflow fits.